Uncomfortable and Kinda scary Experience I contacted this company in regard to publishing as a first-time publisher. They made me feel very uncomfortable, and even started to insult me when I told them I had yet to decide who I was going to pick. The man said it sounds like I'm procrastinating (Kelly) and made me feel like I was being yelled at for thirty minutes straight because I didn't commit! Don't go to this company, authors be aware! Not professional staff.

During this difficult COVID time none… During this difficult COVID time none of us should expect good service from anyone. Fortunately iuniverse was able to deliver what they promised in a reasonable amount of time. There was always present however a 'upsell' presence of which you must be aware. After all, it is in sales as well.All in all, I feel they did a great job with a first time author. Michael Gellis MD

Pleasant experience Lot's of people in this company and the feedback is good. Call backs, follow-ups answers to questions are responded in a timely fashion. The staff is great friendly and outgoing and always thank you for calling I-Universe. Some departments are hard to reach and waiting time is too long on the phone.

The First Experience with iUniverse Set the Stage My first impression was how well the design team did on the book jacket. It exceeded all my expectations. Secondly, the editorial evaluation was wonderful. The staff member reviewing my manuscript did a fantastic job pointing out my book's strengths and weaknesses. The check-in coordinator did an awesome job advancing the manuscript. The marketing executive proposed many great angles to the promotion. Lastly, Tiffany, my book consultant really put a hook into me on how great your entire team is. I have just received my first batch of books, and my fan club is giving me rave reviews after purchasing and reading my book. I am currently working on book three of the trilogy and will definitely use iUniverse as my publisher.

The Worst This was one of the worst experiences for me and it costed me to take the risk. I was so excited to get started. Paid almost 2 grand and when it got close to finishing the project, they went ghost. No communication what so ever for almost a month. They rushed me to send in my unfinished manuscript because once you do that you’re locked in. They can drop the ball but once you cancel from fear of failure and/or fraud, they will take 50% without lifting a finger. Nothing was done on their behalf and it still costed me over $900. Who has money to throw away? If you’re thinking about going with this company I have one word of advice…Don’t. Do not send them your manuscript. They get a little lazy after you do or they’ll just keep trying to get money out of you for marketing. Don’t fall for it