Worst customer service They eliminated a legacy product that everyone still used without making sure it functioned correctly, their new forced system is an absolute headache spend your money on Truck Stop or 123 load board before patronizing this company, they do not care at all about their consumers only what they think their consumers want, I was told when I brought this poor decision to their attention that they had 30% of their paying customers tell them to leave it alone and instead they decided to fail out of school instead of showing up for class. The response is typical and I have already spent hours on the phone, and text chatting with your staff, you do not listen you do not take advice you are just like everyone else and think you can shove things down peoples throats. I hope you bomb out of the industry no company is to big to fail. do not know who is running things there but they need to be removed from their position. Listening to the Titans only serves the Titans not the people who do 90% of the industry work.

Duplicate loads My chief complaint or concern is the massive duplication of loads. Extreme fluctuations in mileage of posted loads versus what the broker says when called. The other column needs to broken into more subgroups. Easier way to share loads between drivers and dispatchers.

Review of DAT REVIEWS I am in charge of vendor management for my company. We are a national account for DAT. Dat always replies quickly when we have questions or problems and they are working hard to solve the impersonation issues they are having. I recently had a call with them and it went very well. I have been working recently on getting our score up in the DAT DIRECTORY by getting carriers who we work with regularly to review us. It's going well. The ONLY minor complaint I have is that I made my nickname something silly and now I can't change it. I wish i could.

Data interpretation by DAT. I've come to realization that "general market rate" that everyone is referring to is created on DAT mainframe using a blunt way of data interpretation when it comes to TL and LTL shipments. I have requested a deeper look into an issue and asked to be kept in the loop of this investigation. In other words, data collected from TMS does NOT reflect the difference between TL shipment requests and LTL partial loads. This failure in data interpretation affects so called "market per mile rate" in certain regions to the point of making it difficult and not cost efficient to move the freight. This affects road safety and general well being of truck drivers. I'd really like that addressed and fixed on your end. Thank you.

I like it overall I like it overall. One of the only negatives are the few and repeated bad apple brokers that post the same load from numerous cities and 1 lb just to get around filters. Example would be TQL repeatedly posting a load over one hundred miles from actual shipper. On the app it also is too easy to swipe and accidentally remove a load you were looking and have no way to undo like you can with an email. Basically it would be nice if I could after save load or remove it that it ask to confirm. Thx