Great support and care for everyone I am a free user, and I've been talking to their support team for about a week about an issue I was having with video codecs. While I'm not able to get a premium subscription yet, I just wanted to attest to their great support team who will take the time to even help us free users. I'm satisfied with my experience so far.

Buffer is unreliable Core features are unreliable. It works well in theory, but the main reason you buy buffer is for scheduling, which does not work properly. Posts often fail to posts without any clear reason why, so often, in fact, that the entire purpose of staying with buffer comes into question. We still have to manually posts ad hoc when a post fails, so it does not save us much time and causes internal frustration on a weekly basis because we have to quickly manually upload it from home. I have two businesses I use buffer for with multiple platforms attached. Issues occur with both and on different platforms (Instagram, FB, Linkedin) Support is useless. They just blame the platform and ask you to repost it. I, and my colleagues, have reported the failed posts dozens of times, it's useless. The repost feature fails as well. You can schedule a repost with one click, but it often fails. The images somehow get deloaded, and you have to manually re-upload them.

Buffer is the best social media scheduling service I've used Buffer is the best social media apps/services I've ever used. I'm surprised to see so many negative reviews. I'm a social media manager and manage a range of profiles for clients across the main social media platforms. Buffer is phenomenal at scheduling and publishing content, reliably and consistently. Their customer support is the best from any company/service I've used, with quick replies and plenty of back and forth to investigate issues. Sometimes I run into issues that cause hiccups where a post will not publish for some reason, but that can be expected with the ever-changing social media platforms out there. Currently, as of writing, January 2024, I would say the service is very reliable and working as expected. I pay monthly, and have done for about 3 years.

Dealing with Buffer has been fantastic 10/10 Honestly dealing with buffer over the last couple of months has been fantastic. As a social media marketer for Verizon I have been able to use this for a variety of different projects and it really saves time, energy and stress. Small monthly payment is nothing compared to the hundreds of hours and dollars you would save! Great software that helped me so much here in the UK

Works well, but strange pricing model I love buffer and have been using the service for a long time. Our company has several different websites, which means several social profiles. It's great that we can keep them all in one place, however we have been unable to add a few of these accounts to Buffer because of the price increase. 3 stars because... We pay $15 per month for 8 social accounts, however if we wanted 9 or more (which we do), it's a huge price hike up to $99 per month!