Very scammy company Very scammy company. There’s no where on the website that allows you to cancel the subscription. After weeks of emails back and forth with them giving me solution that do not work, and then telling me that’s they experiencing technical difficulties and it should be resolved within a couple days, none of their features worked. I asked for a refund and then they said they don’t offer them and then asked me WHY I wanted a refund? Did they not see the previous 10+ emails that went back and forth?! If this happens to you, call your credit card company and issue a chargeback. Hopefully with enough chargebacks their credit card merchant will tell them they need to fix their policies and platform.

Scam Company. The keep charging after you quit The same thing happened with me. We e-mailed them in order to quit our subscription. They never cancelled it. Because we have many transactions in our account we did not realised it until after four months. They keed charging us 135 USD for four months eventhough we explicitly told them to quit subscription. They refused to give the money back (540 USD). Apart from that the reason we quit our subscription was because the poor service and several problems with the bot. If you ask them for an invoice you will realise that they do not have an official business. Totally scam! KEEP AWAY.

They admit service does not work and won't provide refund They admitted their service does not work and refuse to provide a refund. Don't waste your time or money. Had MANY emails back and forth and gave them time to fix the issue. After 10 days, the software still does not work and they keep telling me they are working on it. Direct from them: "We're sorry to let you know but our management and developers are still working and finding the resolution for this We have found some fixes and are testing them right now, but looks like every time we find a working solution it works only for a while. Instagram is also having some troubles with their api, it was down yesterday and today for some time, so it has made testing a bit hard. I know this is very disappointing on your end and we don't know want this to happen as well but rest assure that we are doing our very best and hoping that we can fix it asap." I ASKED FOR A REFUND 3 TIMES and was told: "We understand and apologies for the inconvenience. Unfortunately, we can't offer refunds according to our terms of service" It is completely unacceptable to not offer a refund for a service that has not been working for the past 7 days (since I purchased the subscription). The issue is 100% on their end and I can't even use the software for its intended use.

Instato is scam! Do not use them! They charge your credit card even when unsuscribed. Bot not working at all, connection problems at any time. Keep away from this scam.

Their service does not work Their service does not work, they will still allow you to register and take first months payment, however the admittedly will tell you their service is down and they are currently working on a solution. Buyer beware.