Barry
GBLove the site, don't love all the email I love the functionality of the website. It's a terrific service and the fees seem fair. What I don't like is the inability to opt out of all of the marketing messages. I'm using the service to manage contributions to a surprise gift for my wife, and it's difficult to keep it a surprise when Deposit a Gift messages pop up in my email multiple times per week. I'm paying for the service, I should have the option to turn these messages off.
SC
GBWedding Registry For a wedding, I think it is embarrassing to charge the guests who are donating money to your registry a credit card percentage of the amount they donate. The percentage should come out of the fund so the guests aren't aware of the percentage loss nor have their credit card charged even more for the amount they thought they were paying.
Kate
GBBeware: site originally was charing us 7% fees for wedding registry!!! We had a lot of wedding guests that could not access the registry site. When we tried to move the money out, originally we were being charged at a rate of 7% fees from despositagift.com - but the website told us there is no fees when we first sign up. We therefore decided to wait. A few weeks later, we tried to move the money again, and the website was allowing us to take out 100% of the money. It was really strange that the website showed us completely two different amounts we could take out in the matter of weeks, not sure what happened, but was not as stable as we had hoped. We appreciate the services at the end, the customer representative was very nice, but we never understood why there was the discrepancy and why our guests could not access the site... Thank you anyway.
Tanya
CAA Canadian Charity's Perspective I was extremely pleased with the level of expertise - the DAG team provided excellent suggestions and service. The site itself was very user friendly. The contribution page/thank you did not indicate that the transaction was in USD which took our Canadian donors by complete surprise when their credit card bills came in 30% higher than expected. Unfortunately we have had to take our page down as a result.
National Repertory Orchestra
GBA good place to start your crowdfunding efforts Setting up the different pages was pretty easy and we like the overall look and feel of the site. However, we did have a couple of issues. There was a bug in getting photos and videos to appear correctly. And there were many fraudulent charges coming through to our account. Both issues were fixed but I feel like there was not a quick way to access a help desk. When something went wrong I had to send an email and wait almost 24 hours for the issue to be resolved. Luckily the issues were not time sensitive.