A good place to start your crowdfunding efforts Setting up the different pages was pretty easy and we like the overall look and feel of the site. However, we did have a couple of issues. There was a bug in getting photos and videos to appear correctly. And there were many fraudulent charges coming through to our account. Both issues were fixed but I feel like there was not a quick way to access a help desk. When something went wrong I had to send an email and wait almost 24 hours for the issue to be resolved. Luckily the issues were not time sensitive.

they are useless they are useless. I it was possible I would have given them a negative rating.

web design A better web design that is easier to navigate would be good. For instance, the dashboard should be visible. Its under my fundraiser but it isn't visible. Those that do not know, have a hard time finding what to do first. To delete a mistake is almost impossible. I started the fundraiser but decided on something else and I could not delete the old one.

A Canadian Charity's Perspective I was extremely pleased with the level of expertise - the DAG team provided excellent suggestions and service. The site itself was very user friendly. The contribution page/thank you did not indicate that the transaction was in USD which took our Canadian donors by complete surprise when their credit card bills came in 30% higher than expected. Unfortunately we have had to take our page down as a result.

Disapponted The fees are not clearly stated up front. Also, the process of cashing out was a challenge. There has to be an easier way to complete transactions. Having to wait for a representative to contact you and then get approval from the manager. The family that we were donating to are still waiting for the check to come. This week makes almost two weeks of waiting.