Poor customer service and trouble shooting. I was disappointed in our results. I began the undertaking with one person from your staff and admitted that I am not tech savvy. She was unwilling/unable to talk to me about how to expand my reach beyond the standard Facebook postings and emails. The next time I called, there was someone else "responsible" for my account. She too was not helpful. When I called a third time and got yet another individual, I gave up and just did my best with what I had. I did not find enough helpful info on the site about expanding our reach either. All n all, great idea. Poor execution.

Got the job done. I set up a short fundraiser for a family member. The fundraiser exceeded expectations so from that perspective, it was great. Where I had difficulty was in website technical stuff and cust service technology. 1) For posting updates and also photo uploading, the software was a pain and very restrictive and even confusing. Have you tried it??? 2) When I needed help setting up a different person to release the funds to, I had myriad responses from customer service, sometimes with conflicting advice. The people I communicated with were always kind and tried to be helpful, but some things just got lost in translation. Made it very confusing. 3) As an administrator of the fundraiser, I wished for more flexibility in sending invitations, and then follow-ups, and in keeping up with both contributors and potential contributors. Emails I had sent weren't easily accessible for reference or to use as templates.

Give the money to those who need it. If I had fully understood the market for crowdsourcing and how GiveForward works, I never would have used it. When I think about how much GiveForward took of the money we raised for my friend dying of cancer, it sickens me!

Terrible experience! This company allowed someone who enjoys spreading lies about innocent people to sweet talk the company into having that innocent person's fundraiser shut down. I had anple proof to back up my clain but this company showed a lack of compassion and morals. I will never use this company again nor will I refer people to it.

Good but charge too much fee with each transaction. The website was easy to setup and they were good about forwarding the funds on the 1st of each month of the fundraiser. However, the people that donated complained about how much GiveForward was actually collecting off of each donation. I agreed. Next time I will find a free website to collect funds for such a good cause