Very responsive Very responsive. I like being able to run all my accessories through one source - Sentry and their app. I have a full in house security system, front door lock, video doorbell, garage doors, thermostat, and water sensor. I highly recommend.

Needs improvement We've been using Sentry for several years and it's apparent that they need to improve upon their product knowledge as well as add more project managers. The constant follow up is an added source of friction. The people are nice but overall there is a lot of room for improvement.

These people are friendly and good at… These people are friendly and good at what they do. It's refreshing to work with a smaller company that actually cares and follows thru. Thank you.

I employed sentry security to install… I employed sentry security to install surveillance cameras at my home and business. The installation was fast and efficient. However I was sold the cameras would have 180 degree views but they are only 120 degrees. I was sold that I would be shown how to use the system but I wasn’t. One year later I still haven’t been show how to use the system. I call to get instruction in how to fix my sound. The person at sentry told me they would call me Monday at 10 am. I wasn’t and two weeks later still haven’t received a phone call. There is no service after the sale. I tried to write a review on their website but it wouldn’t let me submit (as a paying customer). I still don’t know how to operate the system and haven’t been called or checked on to see if my system is running properly. I was scheduled to receive two more cameras but declined because of dissatisfaction and no customer service.

They get it! Nice, helpful, respectful of your time via the service window--great customer service by phone to troubleshoot and assist. No nonsense and no BS. What more could you want?