initial person on the phone (Gina) made… initial person on the phone (Gina) made all very easy. the technician was thorough and a true expert.

Very responsive Very responsive. I like being able to run all my accessories through one source - Sentry and their app. I have a full in house security system, front door lock, video doorbell, garage doors, thermostat, and water sensor. I highly recommend.

Good people but Follow up could be improved Office or inside personnel were very engaged. The outside technician was also engaged. However, it has been difficult getting them to establish and complete the follow up work. Just an area of opportunity, I would still recommend them to friends and family.

I employed sentry security to install… I employed sentry security to install surveillance cameras at my home and business. The installation was fast and efficient. However I was sold the cameras would have 180 degree views but they are only 120 degrees. I was sold that I would be shown how to use the system but I wasn’t. One year later I still haven’t been show how to use the system. I call to get instruction in how to fix my sound. The person at sentry told me they would call me Monday at 10 am. I wasn’t and two weeks later still haven’t received a phone call. There is no service after the sale. I tried to write a review on their website but it wouldn’t let me submit (as a paying customer). I still don’t know how to operate the system and haven’t been called or checked on to see if my system is running properly. I was scheduled to receive two more cameras but declined because of dissatisfaction and no customer service.

good The in house service was very good, but my experience with questions regarding additional services never went to anywhere.