Ordered three sets of custom sized… Ordered three sets of custom sized filters. Items arrived 4 days after date promised. One of the 3 orders was the wrong size. Attempted to contact the company. However, they do not answer phones on Friday or the weekend. Their chat is also disabled. Emailed them 4 times with no response. Will now dispute the charges for the defective \ useless item.

Ordered filters on 8/3/18 Ordered filters on 8/3/18. Order placement was for a very difficult size (19 7/8 x 21 3/8). Home Depot and Amazon could Not fill the order due to unique size. Filters were delivered 8/16/18. Just replaced the filter. Fits perfect. Order was placed within 8 business days for a unique size. Outstanding order fulfillment. Will place an order in the future. Bravo Zulu factory direct filters!

Wrong Product Sent - Poor Service - Still Without Replacement Filter Sent me the wrong refrigerator filter and said it was an IT issue. Asked me to send pictures of the wrong filter, which I did. After many days of delay the customer rep. said she couldn't do anymore, it was in the hands of her supervisor. The supervisor eventually called me and was more interested in getting the wrong filter back than sending me the correct one. They picked up the wrong filter they sent me by FedEx over a week ago and I still have not received my replacement filter. It has been over five weeks since I ordered the original filter. I keep emailing them to find out the status of my replacement filter, but no answer. Take it from me and order your filters from someone else..

Order needed a cattle prod 10 days after placing an order, I hadn't gotten any confirmation of order completion or shipping. I went to website and responded through the form provided and got no response. I called after hours and left a message...and got no response. I called two days later and got a customer service rep. She went about troubleshooting the order. It finally went through and was shipped within two business days.

A totally unreliable company A totally unreliable company. They DO NOT respond to telephone inquiries (IF you can even get anyone to answer) - internet site tracking doesn't exist. Owner has DISABLED the ability to rate them on site (due to poor reviews). I finally resorted to Home Depot after waiting too long on this terrible company. DO NOT do business with Factory Direct Filters - IF you want to get your filter - ever.