When you can’t be with your dog 24/7 When you can’t be with your dog 24/7, you don’t really know what they’re going through in your absence. This Whistle technology has been very reassuring, letting me know how active, thirsty, or quiet my senior Labrador Pacey is while I’m away. He’s had some metabolic issues this summer, but seems to be doing much better. Pacey’s weekly reports from Whistle have shown improvement in his drinking, eating, scratching, and licking. Good to know!

Don't buy this collar Don't buy this collar. Not user friendly. I never actually used the collars and forgot I had signed up for a multi year subscription. Yes that is an additional cost. Thank goodness my card on file needed to be upgraded so they reached out via email. I responded no to the new subscription especially since I live in Spain where the App doesn't even work. I requested Whistle terminate my subscription immediately and send proof that it has been done and that my personal data has been removed from their databases. Ironically they have frozen my account where I wouldn't be able to access even if I wanted. Horrible customer support, no sense of urgency.

Dishonest behaviour Dishonest behaviour: they have been pulling 95,40 USD every year for 4 years from my card, despite I gave the device back a couple weeks after reception (Dec 2019), due to poor performance. Customer service forced us to download the app in order to cancel subscription but didn't give our money back. A subscription related only to a device that has been given back? There is no service without the device: what did I pay for? This is not honest! Stay away from this company!

We have 3 Whistle devices - 1 old, 2 newer (2024) - inconsistent tracking We tried our first whistle gps device several years ago and it worked perfectly. Now, several years later, we got two new puppies and “thought” we were purchasing two “Go Explore” gps whistle devices like the first one we bought - but the two new ones are not consistently tracking operating as we had hoped. Customer service has tried to help us “fix” the ongoing issue, but oftentimes, our pups have run away with no notification from the two newest whistles around their necks whereas, the original unit purchased years ago continues to work pretty well. We are told only having one cell tower in the area, and possible issues with our WIFI, are at fault but we cannot solve the issue. Recently, my husband walked both pups on leashes outside the safe zone -both with the newer whistle models -while I was out of town. We both only got a notification that one pup was out of the safe area even though they were walking side by side. He walked them again the next day, again, we were notified one dog -not two-had left the safe zone. This time the notification was for the other dog. Yesterday, I was working in my studio with all three pets with whistle devices right there with me -some inside the studio and some outside in a fenced area. But, I suddenly got a notification that a pet was 700 ft from home. I panicked, ran outside looking for the pet but the whistle gps couldn’t locate her (same wifi as the house) - so I returned to the studio only to find the pet was sitting right there-sleeping. Today, our female pup got away and ran far from home. I clicked “find your pet” but got nothing-the gps kept buffering and told me nothing of her whereabouts. I jumped in the car and chased after her, but still no notification from Whistle that she had left the safe zone. I finally found her about a half mile from him. After she was safely back home, I got a notification from whistle saying it couldn’t locate her and to try back later. A few hours later it said she was home. The company has a 30 day window to get your money back so if you do go for the whistle Go Explore unit, be sure the units are working for you, consistently, within the 30 day refund period.

Don’t waste your money I bought Whistle for my 2 dogs and in less than a year the devices stopped working. I called them and they said that the only option was to purchase a new device since it was out of warranty (6 months warranty). I bought new devices for both of them and again both devices stopped working in less than a year after the purchase (8 months to be precise) and again I was told that the only option was to buy new devices for both of them. The second time the device was also not connecting with cell phone network so it never sent notification to my phone when they left safe place.