Look for alternative solutions. Working with Citrus Animations has been an ongoing challenge. I want to work with them, but they seem to change the rules on a whim and communication is a major issue. There is a significant language barrier and Citrus Animations will change timelines and budgets whenever they feel the need. We had done 3 videos with them and I was hoping to have a long-term relationship with them. Unfortunately, the moment I spent more money with them upfront, the quality of service and urgency subsided. There are LOTS of animation companies that can do exactly what Citrus does and I would recommend looking for alternative solutions. The lack of empathy and customer support and/or response is astounding.

No communication. I am a college student and they owe me 900 dollars I paid Citrus animations upfront in November. due to issues with my school project I had asked for assistance with I cancelled the project the same day and requested a refund which i was told i would receive within 40 business days. Here I am in February with no refund. they dodge all my calls and have not communicated with me since January. I call and write to them everyday with no response. It has caused me so much heartache trying to get my money back. please do not work with them

Better look into the company first I don't even think this company is in business anymore. I paid them to make a video (they required payment upfront) and it was never completed and they stopped emailing me and now their number is out of service.

This company is a scam No NOT do business with them This company is a scam took money and every paid more for a longer video and they never delivered. We are a nonprofit and they took our money. Of course now they will not return any calls or any messages.

It was a pleasure to work with Travis… It was a pleasure to work with Travis and his team! The end project came out much better than we anticipated. We will be reaching out to them in the near future for more animated videos.