Awful communication Pre-ordered the limited edition green vinyl of Paul Weller - Wild Wood with a release date of 14/10. The day arrived but I had had no dispatch confirmation. I could see on Twitter that other stores had it in stock so I was confused as to why I hadn't received anything. I asked via live chat what was going on. Supposedly they hadn't had their stock come in yet. So why did every other store have it? The worst thing is that clearly they knew this but couldn't be bothered to inform customers via a quick email. What dreadful customer service! Well, they've lost a customer. Will never order from them again. The only redeeming feat was the live chat staff, who immediately offered a refund. I quickly reordered elsewhere.

I would give them a 5 star I would give them a 5 star. The problem is, the company they use for delivery (Fedex) is incapable of doing their job. Yes, no phone numbers. But every contact I did they responded. You may wonder what fedex did? I live in allen park mi home of the Detroit Lions practice facility. That's where they delivered it. Thank goodness the USPS saw it & picked it up. Otherwise, awesome set & glad I took a chance

First and Last Time Doing Business with UDiscover This was my first time doing business with UDiscover Music, and it will be my last. I preordered a record a month ago and on the day of it's release, I received an email stating that the order could not be fulfilled and that I'd be getting my money back in 3-10 business days. When I contacted customer service about this issue, the answer I received was, "All the items that we have available for purchase are currently listed in the store. If an item you are inquiring about is not listed, it means that we no longer have it for sale. We're sorry for the inconvenience." In no way was that an adequate answer to my inquiry. There is no point to being able to preorder an album when they can just cancel the order on the date of release. This company is a joke.

Horrible customer service!!! Preordered a Christmas album. It came in a timely fashion...packed in super thin box with no cardboard backing or padding or fragile id anywhere on package. Opened the box and the sealed record was mangled. Deep creases all over from where the box and therefore, record cover, was bent all the way flush. No phone number, so sent in a request via email with clear pics. Got the ol' we'll give you a 10% refund notice. Haha, i wish i could include pics here. Ridiculous customer service. Wish i read these reviews earlier before ordering. For the naysayer post, just keep ordering. You'll run into this soon enough.

After 4 Months of Waiting - Order Cancelled I placed an order on October 25th, 2023 for an album by Víkingur Ólafsson, "Goldberg Variations - LP w/ Signed Lithograph". I then waited patiently with no delivery month after month. I reached out several times asking for an update with a constant answer of "Production Delay". Then, in mid February 2024 I noticed the product no longer available on their website. I emailed in and receive a "let me look into this further" with no response for two further weeks. Well, I finally have my answer on February 29th, 2024, "Unfortunately, we are now out of stock of the following items in your order. Because of this, we've provided you with the appropriate refund." I waited from October 25th, 2023 to February 29th 2024 with No Delivery. Buyers Beware. Stay Clear.