After reading all the negative reviews… After reading all the negative reviews I was very skeptical to buy from UMG Africa. Well,I made my first purchase and had a very pleasant experience. Excellent service, super fast shipping and very fast response from UMG. I will recommend buying from UMG Africa. Thank you very much

I wish I read all the negative reviews… I wish I read all the negative reviews before I ordered. First of all, umusic hides behind a lot of artists e-store, so you may be interacting with them without knowing. Second of all, they have very crazy shipping prices. Last one to seal the deal, they are extremely irresponsible with shipping. One of my order took more than 6 months to get a proper update, and they refunded one of my item because it is no longer available... (after 6 months maybe?), and then charged me the same shipping rate for the rest of the items. I know for a fact that charge extra for shipping more items. And this is after me checking the website weeks after weeks seeing when they are going to send my order out - and they always lie and say it's in a couple more days. Terrible merchant, should be out of business. They are only around because they have monopoly in the labels industry.

Return requests ignored. Delayed shipment repeatedly. Now it's impossible to return items. Returns require an RMA prior to sending the items back, and I've been waiting 17 days for a response. The only response received back in that time completely ignored my clear RMA request, resulting in me having to email yet again. Any email takes a minimum of 7 days to get a response. Will be going through my credit card to recover funds.

😑hated this Bought something expensive for Christmas when it was in stock, never showed up, customer service didn’t get back to me, then two months later I’m asking again and they’re saying it “got lost” and then a month later they’re saying whoops we don’t got it after I contact them AGAIN. The only option shouldn’t be a refund. This was supposed to be my big Christmas present for someone, and they ruined it, thanks guys!

Do not order, you will not receive your purchase. Still have not received my order from the beginning of December (The Who merchandise). Like everyone else here, my emails have been dodged and the ship date has been continuously pushed. Twice now I have been promised shipment in the next few days and a UPS tracking number was created about two weeks ago (UPS has no record of it in their system). Do not purchase from this company. Edit: I have now received my order, but am leaving my rating as-is due to the lack of communication throughout the process and overall poor experience.