Avoid if you can Absolutely atrocious customer service. Ben waiting over 3 months for them to resolve my wrong order which would have been refunded 3 months ago due to a factory error. Instead here we are 3 months later with them replying once a week at best to my emails. So sad that musicians own merch uses this company as it lets all their fans down

Do not order, you will not receive your purchase. Still have not received my order from the beginning of December (The Who merchandise). Like everyone else here, my emails have been dodged and the ship date has been continuously pushed. Twice now I have been promised shipment in the next few days and a UPS tracking number was created about two weeks ago (UPS has no record of it in their system). Do not purchase from this company. Edit: I have now received my order, but am leaving my rating as-is due to the lack of communication throughout the process and overall poor experience.

Me and my homies hate UMG I wish I had read these reviews before ordering from UMG. Much like everyone else, I was bugging customer service for 3 months about my order, and after receiving a tracking link that never updated, I was told that there was an error and I could either get a refund or a reshipment if they have stock (they don't). After 3 months of being strung along. Please save your money and sanity and NEVER order from here.

I would give a zero if possible I would give a zero if possible. They have screwed up over and over again, it's almost comical. They have sent wrong items on multiple occasions. They have failed to send replacements or refunds on multiple occasions. It takes them weeks to respond to customer service emails. I would highly recommend staying far away.

Purchase never ships Purchased vinyls on November 24th, 2023. It's now January 9th and my order still hasn't been shipped. Contacted customer support twice already and haven't got a single reply. Will be calling my credit card company to dispute this care since it seems Universal just simply stole my money.