Isaac De La Cruz
GBThe rep was great I was freaking out… The rep was great I was freaking out it’s been a though year for me and my family and after I was done with that phone call it was the most relaxed I have felt in over a year great rep
Lori Hawes
GBAlan Sousa Alan Sousa called to confirm the information on file. He was polite, through, very nice gentleman.
Kevin Lemmons
GBI think you have good people working… I think you have good people working for you and have always been very polite and helpful. Where I think you can improve is with letting your clients know when documents have been received especially for the signed tax forms. It wasn’t until I called in to verify that you received them. It would be easier for all involved if in portal this would be noted when documents received. Other than that all has been great.
Craig Baker
GBHere is a update after more than 45… Here is a update after more than 45 days and Optima saying they will reach out ASAP. If you want to get the feeling of being extorted for your money and being left with a complete waste of your time by all means engage the services of this company but if you look at my past reviews you can't say you were not warned.
Tonya Bohannon
GBOptima Tax took over $8000 from my 74… Optima Tax took over $8000 from my 74 year old father and strung him along with barely any communication for 15 MONTHS ! As of yesterday they called to tell him THEY GOT NOTHING in relief. In this time he was assessed ADDITIONAL penalties and interest. They REFUSE to refund him ANY $$$ and he still owes MORE now than he did. Do NOT TRUST this company and their FOREIGN call centers who know NOTHING of tax code!!! I wished my Dad would have told me sooner as I could have negotiated something for him on my own. We will be moving forward with a complaint to ATTORNEY general along with other means to recoup his funds. SHAME SHAME ON YOU OPTIMA for taking advantage of people. These positive reviews are bull!!! Planted. I will not stop until he is refunded. We will also be joining any and every class action along with retaining a real attorney to sue for further damages. See you in court you shysters !!!