The live helper was patient The live helper was patient, clear and calm

Long Time User I have used it for several years to file my taxes for free. I have had a good experience using it so far.

Free does not mean free Free does not mean free. However, it is cheaper than other options, especially if you find coupon codes which seem to be common online. Also, they seem to be able to file online more easily than others which say they will but then make you print out your taxes and mail them in anyway. Not happy that I couldn't download a copy of me tax form immediately but hopefully within 12-24 hours? Probably a good service with those with SIMPLE tax forms.

Very easy to complete taxes using IRS… Very easy to complete taxes using IRS e-File. They just gather the info and then decide on the correct form when you file. I chose this because I don't believe I should have to pay to pay my taxes or pay to get my refund. Very Excellent! Thank you to the IRS for FINALLY making this available to taxpayers.

Classic bait-and-switch Classic bait-and-switch. Tried to do my taxes with 3 W-2s, no deductions/credits/etc. Tried to force a "Deluxe" upgrade before it would let me print or file, with absolutely ZERO warning before the very last step prior to filing, meaning you can either pay them or you've wasted your entire effort. Absolutely no reason/description given of what exactly was requiring the upgrade, just a vague "one of the services you have selected does not qualify for the free option". I will literally do my taxes on paper and send them in the mail before I pay you. Get absolutely bent, e-file.