Unvalued 17yr client After being a 17 yr client I found out that I am not valued. To extort a $95 filing fee increase is unconscionable. To do it under the guise that it's the clients fault because they have been under charged every year is absurd. To not forewarn clients PRIOR to scheduling an appointment that your company has out of the blue decided to adhere to Industry Standards is poor business practice. You wait for a client to walk in, submit all the documents and then hand them the Industry Standard line and then it's too late, the client feels cornered. Pay up or walk out without your taxes being filed. To add insult to injury General Manager Louis Arena chose to ignore our Tax Preparer for over 45 min which left us sitting in the office. What should have been a 1hr appt at most turned into over 2hrs. Calling customer service was of no help as well. They too refused to listen to reason and again quoted the you have underpaid!, we are moving to Industry Standards; which in the face of all that happened means nothing to a 17yr client that is being preyed upon.

First timer uncomfortable at times,he seemed distracted. And asked some questions repeatedly as though he couldn't hear or maybe thoughts were elsewhere

My filer was very good My filer was very good, but it wasn't submitted on time because of some technical error. Now I need to deal with a fee that's quite disappointing given the amount I paid your company to handle this. I would like some portion of the $250.00 reimbursed to me given this important service issue. Thanks in advance for your support in resolving my grievances.

Excellent Accountant Alan from the Pennsylvania Avenue office in Brooklyn is one of the best accountants I know. He has been doing my taxes for over 5 years. Alan takes his time with clients and provides excellent customer service. I will continue to patronize him and recommend family and friends to him. Very Satisfied Customer, Gisele

My Tax Rep Barbara Leed My Tax Rep, Barbara L. is the best! She's highly efficient & extremely knowledgeable agent. I returned to her at R&G Brenner for Tax Filing, after two years, because I was not sure, I was getting the best service & advise elsewhere. Both my spouse & I feel 100% + satisfied & confident knowing that Barbara L. at R&G Brenner is handling out Tax Filing. Please note: We had chosen another tax agent due to some traveling inconvenience to get to R&G Brenner. However, we came to the conclusion, that it is worth to choose Barbara L. to continue handling our Tax filing needs. We are very happy with her.