Don’t answer their support at all Don’t answer their support at all. Tried phone during business hours. Answering machine says to call back during business hours... No voicemail No answer to email No answer on Facebook No answer on Facebook messenger No answer on twitter.

E-filing does not take any time E-filing does not take any time. Why such long waits, I needed the return for my son's college and now I wonder it is even ok to file elsewhere too. I do not want two filings, specially if their software spit out different results, causing problems with IRS. This is the first time and the last time used.

I filed my tax return on 01/27 I filed my tax return on 01/27. I received a message indicating that due to a communication between Metabank and their representatives, I would not receive my return electronically and all funds would be returned to the IRS. This is gross incompetence. How could an organization who specializes in taxes make this mistake. To date, I have not received my tax return. I called the irs today and they are issuing a trace on my refund.

Return rejected Ironic this happened on April 1st I got an email saying my return was rejected and I’d need to E-file AGAIN. They better not be charging me to do it again because the reason you even pay them is to check for errors. Huge scam. Wish I’d of read these reviews. I can’t find any record of anything being filed on the IRS website… maybe it takes time to update but if they had time to reject it I feel like there would be something?? Sketchy…

I had to go back and forth between… I had to go back and forth between screens several times to assure the AGI was correct. There's still concern for me on this but I'm not the specialist as this program is supposed to be. Given those concerns I will have this reviewed by a "live" not virtual person. (And therefore incur more expense.) $80 to deal with virtual review people is too much $$$$$.