Nurit S.
GBCustomer service is superb Customer service is superb! From the initial phone call to our meeting with Amber, opening an account, and mostly dealing with fraud was exceptinally well done. The teller noticed that we were stressed after a scam incident and offered us water. Great experience.
Karrie G.
GBSluggish loan process Sluggish loan process, makes using cu for purchase clumsy. I really dislike the "if you get a better offer, we will beat it gimmick." Just give me the best rate you can. Hard credit checks to find rate for are not conducive to maintaining good credit standing. Overall not very competitive.
Aaron Lee McDaniel
GBI would like to Express my true… I would like to Express my true gratitude and appreciation for letting become a Great Basin family member. It was such an easy process and all that I've come in contact with, online and by phone I have been treated with nothing but the upmost respect and professionalism!!! Thank you so very much!!! I look forward to doing business with you all for years to come!!
customer
GB3 steps plus phone tag to open account The website says 3 steps to open an account but neglects the fourth step of a week of phone tag with Sara. Since it’s not our first account not sure why this call is needed. To avoid this delay just use the secure message platform or if a verbal confirmation really is needed for some reason make an appointment.
customer
GBFrom day one you guys made it so… From day one you guys made it so special to me.