Karrie G.
GBSluggish loan process Sluggish loan process, makes using cu for purchase clumsy. I really dislike the "if you get a better offer, we will beat it gimmick." Just give me the best rate you can. Hard credit checks to find rate for are not conducive to maintaining good credit standing. Overall not very competitive.
Satoko Kurita
GBhelpful and courteous I used the Northwest Branch more than usual about 6 months ago. People were helpful, asking questions of each other so that they could resolve issues as they arose. I went there today too for more routine business, and I had no problem.
Aaron Lee McDaniel
GBI would like to Express my true… I would like to Express my true gratitude and appreciation for letting become a Great Basin family member. It was such an easy process and all that I've come in contact with, online and by phone I have been treated with nothing but the upmost respect and professionalism!!! Thank you so very much!!! I look forward to doing business with you all for years to come!!
customer
GB3 steps plus phone tag to open account The website says 3 steps to open an account but neglects the fourth step of a week of phone tag with Sara. Since it’s not our first account not sure why this call is needed. To avoid this delay just use the secure message platform or if a verbal confirmation really is needed for some reason make an appointment.
Customer
GBWonderful customer service. recently very disappointed with our credit union of many years, we switched to Great Basin Federal Credit Union and have been thrilled to once again feel like we have a place of business where we are valued as a customer. And their rates and services are excellent as well. Thank you for restoring our faith.