I spoke to Chi I spoke to Chi, I hope 🙏 that is how she spells her name. I had a great Customer service experience with her and she helped tremendously with my issue.

NetSpend is the best I've been using this service for a few years now and have been very happy with their service and how quickly they have handled any disputes and even having my info hacked once. They got my money back very quickly, which surprised me, I thought it was gone. Disputes with online orders were handled even quicker. I would recommend NetSpend to all of my friends and anyone else who asked my opinion. I give 5 stars always.

LATE PAYMENT My payment was due on the 29th.(that's 2 days early) that's why I use your card.But I didn't received my payment until the 30th.Also you didn't put it in my account until after 3pm. I had to pay late fee's!

The Experience of Amazing. Well, to be honest. I was leery at first, to use Netspend. Anyhow I want to say that, ever since I joined you all, I’ve had nothing but a very smooth & pleasant experience. From setting up my direct deposit, and all throughout the process of having the prepaid account being promoted up to the All Access Account. Along with a new debit card with the chip.. I don’t have any complaints & especially nothing negative. I highly believe that, I’m going to have a very pleasant and a long term relationship with Netspend. I’ve been recommending you all to friends and family, and they are still in the ways of traditional banking. One day.. thank you for making this experience an awesome one.

Never had an issue until one day I see… Never had an issue until one day I see money being pulled out of my account…. My heart sank and it took a good 30 mins to find a phone number to contact a live person to report the issue. I feel that Netspend could avoid a lot of issues with fraud ahead of time…. For every time a single penny leaves they account a customer should get an alert if ur signed up for alerts even if it’s from Netspend charging $1.50 to view your account balance… other than that I have no issues and the customer service was great….. and clearly from the response given below they aren’t understanding what I’m saying and want me to email them about something that really so simple. I have no issues paying the fees that Netspend charges. I would like to be alerted for every charge, fee, etc.