Customer service representative was a… Customer service representative was a great help and very informative with the solution I needed. I have never had a problem with their representatives. Netspend is a good go to when you don’t want to deal with bank branches. They are also better with fraud issues.

I had recent incidents where I had 2 charges to my account for two separate amounts and state locations. I am fairly new to Netspend, but Fraud & Loss were able to detect that these were not mine. -

Overdraft service I send my niece money to pay my bills. A lot of times they are overdraft, still I pay out of my check. This is the second time that this has happened. If I'm paying there's no reason why to shut it off. I'm currently looking for another prepaid card because I can no longer go through this.

How a debit card customer service is supposed to be You are just such an awesome card to have. you work with us if we have a problem like we are all that matters to you and like your pay depends on us, the customer. I don't know what all the other cards are thinking but they need to watch how you take care of customers to understand how to get it right. Thank you Netspend.

Never had an issue until one day I see… Never had an issue until one day I see money being pulled out of my account…. My heart sank and it took a good 30 mins to find a phone number to contact a live person to report the issue. I feel that Netspend could avoid a lot of issues with fraud ahead of time…. For every time a single penny leaves they account a customer should get an alert if ur signed up for alerts even if it’s from Netspend charging $1.50 to view your account balance… other than that I have no issues and the customer service was great….. and clearly from the response given below they aren’t understanding what I’m saying and want me to email them about something that really so simple. I have no issues paying the fees that Netspend charges. I would like to be alerted for every charge, fee, etc.