Benedikt Braumann
CHComprehensive and user-friendly I find the trading platform - I mostly use TWS - comprehensive and easy to use. I enjoy the access to such a large number of financial markets around the world. The information provided is abundant and helps make solid trading decisions. Trading costs are shown in an honest and transparent way, so that one can optimize one's cost targets and avoid surprises.
Augie
GBSolid executions and order fills Solid executions and order fills, good platform to gain direct market access. Fills are comparable to lightspeed or centerpoint securities which I’ve used mainly for 2yrs
Vic
AUComplete overhaul of the trading platform is needed IBKR needs to revise its ancient program, which is far behind current expectations of a customer with current technology. Its program requires a complete overhaul, not just adding some superfluous features. The customer expects to check basic things. For example if a customer makes a mistake of placing a debit order, which should have been a credit order (such a gross and obvious mistake), the system doesn't pick such a simple thing as the customer missed putting minus sign while correcting the displayed info and the order goes through at worst price for a customer. There are more instances of such nature and their review people just attempt to close it instead of focussing on fixing the real problems. Check my tickets on the system.
Adriel
AURecently signed up from NZ. Recently signed up from NZ. Deposits arrive very quickly, sometimes an hour, sometimes 2-3 hours. Very quick compared to local options we have in NZ. Only contact support once so far, I wasn't getting SMSs, support replied within 12h and fixed the issue. Fees are low and the web interface is easy enough to use once you get used to it. (wouldn't recommend the downloadable app for Mac though, it uses Java, which is kinda painful)
WHC
GBPoor transfer service I have been attempting to transfer positions from HL to IBKR since Dec 23. I've had to chase IBKR on multiple occasions and logged a complaint to transfer these positions with no success. HL state they are still waiting from approval from IBKR which has not been acted on.