Li
GBKnowledgeable and Helpful IBKR Representatives IBKR representatives have always been knowledgeable and very helpful when I call for help. Waiting for someone to take my call is about average - sometimes very little waiting.
customer
FISeems like this is only place to get… Seems like this is only place to get answers from IB… anyways, my account got terminated early this year (at least I tought so.) I have still got account updates from IB, I have sent many emails but got no replies. Would be interesting to know if I still have account or no.
Eben Eshet
GBVery unfriendly system The only thing easy to use is depositing your money. Expensive to trade. Very limited withdrwal options. Overall I find it difficult to use and moving away Completly.
Nat M. Zorach
GBFor many years For many years, IBKR's app was a bit behind the times, while their desktop platform was powerful and pretty reliable in spite of looking like something that hadn't been updated since the glory days of DOS. Fast forward to 2024 and whoever is running their mobile app development knows what they're doing. This is a good thing, and I'm glad to be done with TD Ameritrade, whose only interest is in promoting its frustratingly bad Think Or Swim platform, which is quite silly. But IBKR's company's customer service still sucks if something goes wrong. I've been trying to get some account transfer stuff figured out and they are absolutely useless. 100% of the responsibility is on the customer, even when their web portal does a lousy job of explaining what's going on. The phone menu is hard to navigate and they always send you to the wrong place, and then the customer service representatives always sound so tired and weary and sad.
Juliet du Preez
IEUI and access issues - resolved Don't receive notification on app for challenge response so can't use online portal. When try submit query in app, just says there is an error in the service. Impressed that IB responded and assisted. I have now got it working, thank you.