Adriel
AURecently signed up from NZ. Recently signed up from NZ. Deposits arrive very quickly, sometimes an hour, sometimes 2-3 hours. Very quick compared to local options we have in NZ. Only contact support once so far, I wasn't getting SMSs, support replied within 12h and fixed the issue. Fees are low and the web interface is easy enough to use once you get used to it. (wouldn't recommend the downloadable app for Mac though, it uses Java, which is kinda painful)
Nat M. Zorach
GBFor many years For many years, IBKR's app was a bit behind the times, while their desktop platform was powerful and pretty reliable in spite of looking like something that hadn't been updated since the glory days of DOS. Fast forward to 2024 and whoever is running their mobile app development knows what they're doing. This is a good thing, and I'm glad to be done with TD Ameritrade, whose only interest is in promoting its frustratingly bad Think Or Swim platform, which is quite silly. But IBKR's company's customer service still sucks if something goes wrong. I've been trying to get some account transfer stuff figured out and they are absolutely useless. 100% of the responsibility is on the customer, even when their web portal does a lousy job of explaining what's going on. The phone menu is hard to navigate and they always send you to the wrong place, and then the customer service representatives always sound so tired and weary and sad.
Li
GBKnowledgeable and Helpful IBKR Representatives IBKR representatives have always been knowledgeable and very helpful when I call for help. Waiting for someone to take my call is about average - sometimes very little waiting.
P. S.
CHQuiz? I have actually been a happy customer of Interactive Brokers for over 15 years. Now I wanted to reactivate an old sub-account and can't because I have to complete a quiz. I find this absolutely cheeky and patronising. I'll probably be using a different broker in future. What a pity. If someone from support wants to contact me, it's about the sub-account: U3403389 I hope you can get away from this quiz again.
Lavoie Edouard
CAverry good platform verry good platform. but little complex to connect