Quiz? I have actually been a happy customer of Interactive Brokers for over 15 years. Now I wanted to reactivate an old sub-account and can't because I have to complete a quiz. I find this absolutely cheeky and patronising. I'll probably be using a different broker in future. What a pity. If someone from support wants to contact me, it's about the sub-account: U3403389 I hope you can get away from this quiz again.

Recently signed up from NZ. Recently signed up from NZ. Deposits arrive very quickly, sometimes an hour, sometimes 2-3 hours. Very quick compared to local options we have in NZ. Only contact support once so far, I wasn't getting SMSs, support replied within 12h and fixed the issue. Fees are low and the web interface is easy enough to use once you get used to it. (wouldn't recommend the downloadable app for Mac though, it uses Java, which is kinda painful)

Complete overhaul of the trading platform is needed IBKR needs to revise its ancient program, which is far behind current expectations of a customer with current technology. Its program requires a complete overhaul, not just adding some superfluous features. The customer expects to check basic things. For example if a customer makes a mistake of placing a debit order, which should have been a credit order (such a gross and obvious mistake), the system doesn't pick such a simple thing as the customer missed putting minus sign while correcting the displayed info and the order goes through at worst price for a customer. There are more instances of such nature and their review people just attempt to close it instead of focussing on fixing the real problems. Check my tickets on the system.

Unreasonable Restrictions on withdrawals I had increased my deposit substantially for some time as I was keen on trading more frequently. However, apart from options trading more frequently for about a year or so, I chanced upon a crypto course. As I needed to fund the crypto account, I withdrew 30% of MY OWN MONEY. I received a “Restriction Warning” for withdrawing USD and accused of primarily converting deposited funds to another currency (USD) and then withdraw those funds. CRAZY!!

Poor transfer service I have been attempting to transfer positions from HL to IBKR since Dec 23. I've had to chase IBKR on multiple occasions and logged a complaint to transfer these positions with no success. HL state they are still waiting from approval from IBKR which has not been acted on.