allen lin
TWFor non-english speaking countries… For non-english speaking countries etana KYC process is extremely unfriendly or maybe consider horrible. In these countries obtain English billing statement from bank is not possible, also get even get English version utility bill. Finding qualify translation agency and get notorized is harsh for most of people in remote area. I go back and forth more than a month.
Allan
ZATried to open an account My wife tried to open an account. Day 5 and no success. Support was close to non-existent and spectacularly unhelpful - when it was eventually forthcoming. Support doesn't seem to understand what their own website is doing. What should be a simple process made extremely difficult. Still not accomplished.
Michael Collins
HKSupport took an interest in what I… Support took an interest in what I needed and guided me through the processes. They stayed with me until everything was correct. I'm very happy with the service.
AKR
HKA Great Service with Excellent Service I've always found Etana Custody to be helpful when I have questions, and very quick when transferring money to my bank account in Hong Kong; hours rather than days. I use this solely as a conduit from a Crypto Exchange to my bank account, so can't comment on their other services.
Amir
ILEtana support is excellent! Etana support was excellent in onboarding me. When I had questions they replied promptly and helped me throughout the process in a professional and friendly manner.