It might be me as Etanas process is not… It might be me as Etanas process is not straightforward. It took weeks to register and find funds transferred from Kraken until Kraken contacted Etana my Etana account was zero.Then to transfer and get my Australian bank approval took a few more days and although I thought I’d instructed to withdraw funds it took a few more days until I finally received advise that my funds were transferred. Let’s wait and see if they finally arrive. It’s been two days , but I remain hopeful.

Tried to open an account My wife tried to open an account. Day 5 and no success. Support was close to non-existent and spectacularly unhelpful - when it was eventually forthcoming. Support doesn't seem to understand what their own website is doing. What should be a simple process made extremely difficult. Still not accomplished.

A Great Service with Excellent Service I've always found Etana Custody to be helpful when I have questions, and very quick when transferring money to my bank account in Hong Kong; hours rather than days. I use this solely as a conduit from a Crypto Exchange to my bank account, so can't comment on their other services.

As an infrequent user of the Etana… As an infrequent user of the Etana Trust platform I was informed my account would be suspended due to lack of use. When I attempted a log-in to comply for continued service I realized my 2FA code had not transferred to my new phone. Etana support provided the guidance I needed and the issue was quickly resolved.

Support took an interest in what I… Support took an interest in what I needed and guided me through the processes. They stayed with me until everything was correct. I'm very happy with the service.