There was a bit of shuffling around in… There was a bit of shuffling around in terms of who I was working with during different phases of the process. That wasn't always clearly communicated. There were also some automated emails that did not correspond with the phase of the process I was currently working on. Other than that it has been a good experience to date.

slow response, but satisfied I processed the requested paperwork within three days, but then the process seemed to stall. It took several contacts before I was finally given an account manager, who didn't move things ahead. I was then assigned a new account manager. This guy had it wrapped up in less than a week. Took about three months to get it handled. I am happy with the results. Now just waiting on the IRS.

Communication is near non-existent Communication is near non-existent. I have to raise a fuss to get anyone to respond to me after repeated requests. I kept telling my specialist Crystal repeatedly that there were quarters missing. She would not respond. I got a hold of the supervisor who was helpful, Vanessa. Now I am having difficulty getting her to respond. I have sent the form 8821 multiple times and it is still not on file. The quarters were filed 3 weeks apart becauseof errors on their part and no communication. It has been an awful experience.

Had a cold call claiming my company… Had a cold call claiming my company qualifies for ERC due to Limited Commerce. I played along and said well my revenue actually increased - not a problem, well I probably incurred $10k in costs - not a problem, we can get you qualified for around $250k, well 4 CPAs have already told me I don't qualify - not a problem, they are all not smart enough to read the Limited Commerce half of the act. I finally said "so basically if the government is giving money away, I must as well take it" to which the person responded, "yes, absolutely". Many businesses were dramatically harmed during COVID - mine fortunately was not one of them. The IRS needs to look into all these folks.

Great Service & Support in filing for ERC You reached out to us to let us know we likely could qualify for the ERC credits and encouraged us to work with you to file for them. You were easy to work with and made the process simple. You honored the quote you gave us even though it took us a few months to decide to proceed and your fees had gone up. You kept us informed of the status of our filing through email as well as virtual meetings/webinars to provide updates. Your services were first rate over the lengthy process for securing our credits. We are glad we partnered with you and took advantage of filing for these credits.