Clear and concise answers from the Support Team!!! Clear and concise answers!!! We had some issues with our company account being invoice twice by a hotel in the Netherlands, further to our stay. Wrote to the support staff at Fire and we received a very clear and detailed reply within 48h, from Alice, who explained that the amount had only been held as a pre-authorization on our debit card, and were immediately refunded to our account when the hotel told us it should take 30days.. Well done Fire, in a world that is increasingly becoming more and more digital, you need a bank that can step in and reply to your query and provide assistance so that you don't feel ''forgotten''... Thank you again and keep it up...

I live in a country where delivering a… I live in a country where delivering a debit card is not very easy. But they made sure I get my card in a very safe way although it's not the normal process they can usually deliver the card. Really appreciate that they went the extra mile for me, thanks a lot.

Excellent multi currency bank account Fire is the best business bank account I have, in terms of ease of use, clarity of the online banking site and excellent customer service. I have emailed their support team a couple of times and had replies, literally within minutes. Monthly statements are presented clearly. National and international transfers are easy.

Absolutely ridiculous service with bank transfers Bank transfers Incoming and outgoing are done at around 9am and 4pm each day Monday to Friday so faster payments don't apply I've had numerous Payments sent to me over the weekend which are meant to be credited around 9am Monday morning, only received one of my payments Only form of customer service is email and they don't reply Absolutely ridiculous service

Simple and efficient The process took a while to complete due to the structure of our company, this being said the customer experience is very good. Every question is always answered within approx 24h and when there is an issue with the site a correction is uploaded the same day and all works great. Good and reliable company.