Amazingly terrible customer service Amazingly terrible customer service. Over 12 business days to change an email address and it’s still not done. No one at customer support can actually help or do anything. Everything done through email and even when you ask to speak with someone other than a person that answers the phone after being on hold for 45 minutes they can not even do that because they are in a call center somewhere. This app is terrible and was forced to get it. Do not use branch if you have a choice. Update. It is now another 7 days later and still no contact from branch on resolving the issue. The reply they sent is more of the same. This is a horribly run app that claims to be a banking app. I have never seen such terrible customer service let alone from what is supposed to be a “financial institution” their words not mine.

Why should anyone have to sign up for this unsecure free garbage ? The fact that you are free and get driver's SSN is shady as hell. Maybe fix the issues causing 1 star reviews instead of having a nice webpage. Lowest bidder is sad when it comes to handling worker's pay and personal info is dangerous and unnecessary security wise .....

Horrible!!!!!!!!! Horrible!!!!!!!!! They have to be some sort of scam, I recently started working somewhere where I have to use Branch but they have someone using my information fraudulently therefore my paycheck has been going into “my account” that I never opened it’s been a month and I still haven’t got my paychecks and they still can’t help me this is ridiculous and they should not be in business, I will be seeking legal advise. Oh an customer service horrible they don’t even have managers their whole business model just sounds like a scam.

They are criminals They are criminals . They can steal your money lock you out of your account when you call in 45 min hold time to talk to someone from India that will hang up on you and make you start over again the DMV is the four seasons compared to this criminal organization.

It's an online bank,if you have any issues,it's not very helpful. I originally got the app due to the job that I had. I was a delivery driver and the only way to get paid, at the time, was this online account.I honestly didn't mind it at the beginning, but noticed a few things in the past few months or so. When you have an issue or problem, the automated system sends an email,as most apps do. However, it doesn't seem to get resolved in a timely manner. I only use it now, for the option of the savings that they started about a year ago or so. Other than that, I don't like to use it as much as I used to. I have an account with a bank that actually has an office and you can go speak with an actual person.