Do not do business with them Do not do business with them. We got solar panels through ReNu in PA (another issue). An interaction with Dividend has been underwhelming. Due to economy, I wanted to remove an additional payment amount. I had added to pay off early to get away from this company. You cannot change the dollar amount of an autopay. I had to set up a new autopay. When I reached out to make sure not a double payment. The response was look up your statement here.

Solar finance company Dividend Don’t buy solar unless you are in your forever home. You will not be able to sell your home unless you have cash money to pay off the solar loan. Dividend denied a buyer of my property. They were FHA approved to by my home. The buyer was more qualified than I was when I bought the solar panels. The buyer had 725 credit rating, he had only 2k in debt and makes 165k annually. Dividend told us they could except a 700 credit rating if the buyer had a good debt to income ratio. They lied. And denied my buyers to Assume the loan even after I paid 10k to buy down the buyers cost that I owed on the loan.

Their online portal is absolute trash… Their online portal is absolute trash and getting customer service is a waste time. You can’t even cancel or change auto payments from the portal, you have to call in and everyone you talk to will give you a different answer. I was advised to cancel my old auto payment by telling my bank to reject it, which I had to pay $30 to do. Now each month, even though I have a new auto payment setup, dividend charges me $20 because on their end they are still trying to charge the old plus the new auto payment. I have been told they can’t cancel the auto payment in their end. For a finance company offering loans this is completely unacceptable.

Where do I start Where do I start, you can't get a customer service rep on the phone, their app doesn't work, their website doesn't work, forget your password?? Reset links don't work (no emails sent ever) trying to import my account to the new app, doesn't work, and not 1 person there understands what the problem is. Every app in existence saves your password, every site except theirs and then you have to call in to reset it takes hours to check your account balance. Beyond frustrating.

Do not finance with this company. Do not finance with this company if getting a shower installation through Westshore Homes! So I decided to take advantage of the 0% promo to get a shower installation completed. While Westshore did make good on their word when I came across an issue, Dividend did not. I was without a shower for over two months and asked for an extension and they would not honor it even though Westshore determined the materials were faulty. I ended up a paying off the promotion but they would offer no compensation, rude customer service and just overall do not care about their customers!