Zelle This bank has the worst customer service. The branch locations are the best, only reason why I haven’t left. They took my ability to use my Zelle without informing me, told me it would take 5 business days to reactivate. What! are you kidding me. I told a friend no problem I can send her money😡 now no way to pay her.

First Horizon is the only bank that… First Horizon is the only bank that does not have online reports to where you can pull a report for date beginning and ending for preferences like checks or deposits. To get a list of those certain transactions. First Horizon is online operating system will not get business accounts due to these features are necessary and personal accounts also. This is old school online operating system they have now. Changing banks for my needs that Horizon cannot provide.

The first horizon located on s church st Burlington NC 27215 The first horizon located on s. Church in Burlington has become a place where I don't want to go. The manager doesn't even try to hide her disgust and impatience when I enter the bank. I go often due to costly mistakes on my part due to many facets of decling health. The atmosphere there is tense and I believe they, the employees, under the guidance of the manager, have already using sarcasm and whispering as a form of communication. Is this the way your company wants to be represented. Due to this judgemental attitude I no longer, first, never want to step foot in the door again and I'll change to a credit union or another customer friendly and patient bank. I so regret joining first horizon. I never have much money, period. But being treated with disrespect , money should not be a factor.

1st Horizon Glenwood Ave 1st Horizon Glenwood Ave, Raleigh My dad wrote me a ck for 2100.00, took it to first horizon, had my Id, poa for my Dad and yes the $ was there. Doing this for Medicaid, explained this to the teller. They did not cash check, my problem is why is it always a black teller making $12 hour giving black people problems in banks. Everytime I have a issue at a bank it's withy own people. If my dads application is rejected I hope the rest of your damn hair fall out Update: took the POA in same day I tried to cash check, 5 days later no one knows anything about the POA. One branch says 7 days for legal to review, one branch says a few hours, Glenwood Ave branch said they didn't know how long. This bank should be closed down. I will make it a point to steer everyone one I come in contact with away from this bank! The employees are incompetent and lazy. I expedited my complaint to Bryan the CEO, received a phone call within the hour! If my complaint is not handled to my satisfaction and my dad's Medicaid application is denied and his health suffers further I will file a civil and criminal law suit against this bank. Sincerely I'm mad as hell and I will never ever bank at 1st Horizon!

First horizon steals your money First horizon is the absolute worst bank I’ve EVER had the misfortune to deal with. Their customer service reps are rude and unprofessional. They cannot assist you unless you go through 3-5 of them then magically your account appears to make a payment… but they may take your payment, give you a confirmation number, take the money from your account, then swear you never paid it. Regardless of the fact that I’ve never been late or missed a payment. Great way to embezzle money First Horizon. Someone is stealing money from their customers. DO NOT USE THIS BANK. I’ve HAD to pay a loan through them for a couple years now otherwise I wouldn’t but what I’ve written is a monthly issue, over & over again. Let’s not forget they sent the loan to COLLECTIONS over the money they stole and call my elderly father EVERY SINGLE DAY to demand $300… and I’m still paying it EVERY month on time. Don’t believe me? Use this bank and find out. CONSIDER THIS REVIEW YOUR “I TOLD YOU SO”.