Escalation Complaint to COINS.PH manager It's easy to open an account .... but be warned that withdrawals is very difficult ... they will HOLD your withdrawal of funds until they validate your name, address etc... which is alright but they should use their common sense ... a small difference in address and your funds are put on HOLD. It took me 4 days and until now its still on HOLD and tons of service providers emailing you and but no resolution of your concern... It's irritating and frustrating dealing with coins.ph people .... no one to talk to ... just non sense repeating non value adding email exchanges ... VERY POOR SERVICE.

OMG! i'm so disappointed! OMG! I'm very disappointed with coins.ph coz they've locked my account w/o apparent reason, then each time i login it comes back with a message asking me to indicate verification code they've just sent to my email, unfortunately you'll never receive the verification code in your email despite clicking resend code many times! Then i decided toi send coins.ph customer help an email several times but i didn't get a single reply and when you call their hotline no one answers! they ignore customers knowing it's pandemic, what a way to take advantage! darn how irrespinaible! careful guys hope you don'f get caught in the same stressful scenario like me.

Totally ssshit!!!!!! Support is not friendly they will not updated you on time very bad experience if you have some issues it will take 2 weeks or more before it will be solved. Suck application, high fees. They can't even improve their application. No good experience on this aplicantion scam in a way of taking high fee ang holding your crypto if you did some mistakes.

Their verification system is awful Their verification system is awful. I scanned and sent them a month old passport so it's new and they rejected it claiming I sent a photocopy(this is the same image I sent to Binance and Grab to get myself verified). I repeatedly got rejected and was fed up so I emailed them asking to close the account. They instead wanted me to send a video holding a valid ID to close the account. I mean like what the hell. They didn't even apologize for the inconvenience. Impossible to be verified and impossible to close. Horrible customer service.

Terrible service I used to use coins a lot. Then they throttled my account without warning and demanded I complete their KYC procedure because I'd passed an imaginary limit they wouldn't define and none of their staff seemed to know about. I refused their KYC because it was too invasive. Since then, I have been harassed on a monthly basis by their staff, demanding I fill out their list of requirements like "please list all your international assets" Their customer service is rubbish. Staff are argumentative and unhelpful. There is no way to make complaints, it's clear senior management doesn't care about their customers.