They are so attentive to all questions! They go out of their way to make sure that they thoroughly answer all of your questions. They are so great!!

Spammed with emails that are outdated… Spammed with emails that are outdated for what is required of the loan. Still getting emails to sign and upload documents although everything is completed. The employee who was assigned to my loan didnt read my emails or provide any help. Took 4 emails for him to get an address right. Started at the beggining of January. Still waiting for the loan, so its silly to ask for a review and ITS STILL NOT DONE. Had better customer service at a dollar general. I would've cancelled and gone with a different compnay except i didnt want another credit score check. Sucks im stuck here now.

Smooth refinancing process and lovely support team! (This is referencing the support team experience from inquiry to signing, not the rates or program at large) The application itself was thorough and self explanatory. Documents and statuses were easy to find and upload. I’ve financed loans with a few vendors and this was the first where I had a dedicated representative who supported my case with updates on my status, documents I needed, and nuances to be aware of. Stan, one of the Student Loan Advisors, was an absolute delight. He was active, attentive, and supportive and made the process so smooth with the underwriting team. They also were able to look at the rates of another loan I had and helped me refinance that one!

Great communication Communication was thorough and to the point. As soon as documents were given they were efficient in letting us know what else we needed. Results came back quickly

Very Pleased The website is well designed and user friendly. Uploading documents is simple. I found the entire process easy to navigate from start to finish. Customer service is excellent and everything was completed in a very timely manner.