Maybe to reach by phone would be nice Maybe to reach by phone would be nice. In digital environment it would be easier if insurance company contact directly to rent car and they can discuss better if en€ client refused or disagree claim which rent car companies try to charge from end client when they notified client has extra insurance. This is not first time, even the big rent car companies can make errors, not purpose….I hope.

AAA from filing to reimbursement Easy to file the claim. And processing time is very short (max. 3 days) receiving the reimbursement. I can highly recommend to anyone to invest this additional lump sum. Keep going like this, great company!

The Best rental cover ever One of the rarest company which makes processes so simple, yet powerful. So much focused on customer central approach. I have gone over the whole cycle of getting a policy and also gone through a claim. Great experience!!!!

Returning the hired car We rented a car through a, supposedly, reputable car hire company at Stansted Airport and on returning the car we were faced with a large bill for damage to the car which was not anything to do with us. We submitted a claim for the excess amount that we were charged and rentalcover.com reviewed our claim and paid us in full. EXCELLENT company to deal with. Thank you.

Good but miss human contact I just ask for a refund, because the agency car that we chose wanted to make us pay for scratch that was there before drive the car and I had proof (pictures before take the car), but they said that was enough evidence... So I contact with rental car and after fill the refund form and 2 emails, rental cover said that they approved our case and they gonna give us the money back. But the only bad thing I felt with rentalcover is the lack of personal contact and by emails it feels like isn't a human interact.