Satisfied customer! Representative Cory was efficient and very patient. I would recommend this company to anyone traveling!

They are insuring customers for hazards… They are insuring customers for hazards they may not have other insurance options available. Most people are unaware that their primary health insurance in the US will not cover many illnesses or injuries sustained outside of the U. S.

Arch Insurance gave us a second chance… Arch Insurance gave us a second chance to file a claim for a voyage gone wrong. Visited with several different Arch employees and each was so nice and so helpful. My last visit was with Eric who was most wonderful! So thankful for the help we received from each of you.

Knowledge and Patience Make a Difference Helen was extremely patient and helpful while we added numerous excursions, transfers, and hotel costs to multiple policies. She stayed on the call past 5:00 p.m. to make sure everything was included and allocated correctly. She takes customer service to a new level.

Will not be using their services any longer We had to cancel our trip because our travel companion got sick and tested positive for COVID-19 the day we were flying out. They could not get a medical professional to certify that until the next day, although they took a picture of the at home test with date and time. When we submitted the claim all the information was there, RoamRight asked us to get a specific form filled by the doctor, then more information and then more signatures. Our claim was denied because the date the medical professional saw our friend was one day after we had to cancel. RoamRight had the dates from the beginning, so they could have just told us that upfront, instead of having our friend going back and forth and spending time out of work go the additional paperwork. We had bought all our travel insurance with RoamRight, but now we will not be using them any longer.