We purchased insurance for our Israel… We purchased insurance for our Israel trip. Israel came under a Terrorist attack 6 days before we were to leave. Quest was our travel company and and Quest is 100% nonrefundable, which is why we purchased the insurance. After sending all kinds of documents to TravelEx requesting a refund I have still not heard from them. Still unsure if we will be getting a refund. That trip was a lot of money and we were unable to go for circumstances way beyond our control.

customer services have greatly… customer services have greatly declined. Had to get anyone online and responses take too long. once you buy the insurance no one seems to care to follow up other than for survey.

You never think you need the Insurance I cannot recommend Travelex enough. You always think you will not need the benefits until "It happens" From the moment I placed my call after our luggage was stolen to the moment I received my payment, your representatives were so understanding. I can still hear the gentle voice of the representative when I called hysterically crying. She made me feel so much better as she patiently walked me through what needed to be done.

Excellent coverage and review of loss. I insures an Antarctic trip taken January 2022, which was terminated early due to Covid on board. I was informed I has 1 year to submit claim with all the documentation for lost day (10% of trip), submitted it 8-9 months after the fact. Claimed reviewed with 4 weeks, and paid the lost 10%. No fuss, no muss. Only travel company I use now.

I purchased travel insurance from… I purchased travel insurance from Travelex (Subsidiary of Birkshire Hathaway Insurance) for my trip to Germany. I missed my return flight from Frankfurt due to delay in secondary security inspection. I had to rebook my ticket thru Condor airlines at my cost. I assumed these are the kind of risks and surprises why you want to buy a travel insurance policy. I submitted my claim, but the adjuster rejected the claim right away with an excuse "Delays due to Governmental regulations are excluded”. They sent me a policy with details of exclusions. They seem to have more exclusions than inclusions. I appealed, but that did not help. I filed a complaint with the department of Insurance and they were not able to help me get anywhere. Beware before you buy any insurance policies.