Excellent coverage and review of loss. I insures an Antarctic trip taken January 2022, which was terminated early due to Covid on board. I was informed I has 1 year to submit claim with all the documentation for lost day (10% of trip), submitted it 8-9 months after the fact. Claimed reviewed with 4 weeks, and paid the lost 10%. No fuss, no muss. Only travel company I use now.

Very good claim process—additional comment— Filing a claim due to a cancelled trip was easy to do. Filling out the claim form and downloading the necessary documents was also very easy. Communications regarding needed data was via email. The only complaint I have was that communication throughout the review process was nonexistent. It would have been good to get a weekly update on the status of the claim review. My claim was fully covered and the money was direct deposited into my bank account.

Travelex refunded promptly Travelex promptly refunded the cost of cancelling our trip after one of us came down with COVID-19. No questions were asked after we submitted our documentation. We were worried that it would take much longer than just one week. We would use them again.

Optional Coverages Called and was given a very reasonable quote, was not forced to cover our entire trip which was very expensive, but was given the option of insuring for the minimum. Very much appreciated. Appreciate your user friendly website! We are now back from our trip to Antarctica and we had a wonderful trip! No claim from Travelex was necessary, thank goodness!

customer services have greatly… customer services have greatly declined. Had to get anyone online and responses take too long. once you buy the insurance no one seems to care to follow up other than for survey.