call I called to cancel my contract, which I hated doing but there is no way I could afford it anymore. I explained to the rep. (Jesse) that I had dealt with you'all before and ALWAYS was treated very well. They always went overboard to help figure out ways I could continue my contract. But this last call, I knew there was nothing that could be done. I told Jesse that and that she didn't need to try to figure a solution out for me. The one thing she mentioned was a "deferred payment" but I said no. She was VERY helpful and very respectful of my situation.

reliable customer service I had a warranty because my car was brand new when the agency contacted me, however they pointed out my warranty would not cover important things that their warranty would. So I signed up and found out it was a really good price since it protects your entire car. I was nervous until I contacted customer service frequently and they would always answer my questions.

Totally by the book - In their favor! When I first got the policy I took my truck in for two problems 1. front wheel bearing going out and 2. Leak in the cooling system. Was told that there was a grace period after purchase of the service agreement so nothing would be covered. Second months the computer to the heater went out while I was out of town - tried to call for service however no one answers over the weekend. Turns out the AC would be covered but, not the heater. Third - in the middle of a snow storm in the mountains of New Mexico my wife got stranded when it appeared the battery died. After the purchase of a new battery, it was discovered the alternator had failed. Miles away from home and in a blinding snow storm we managed to find a mechanic that could indeed fix the problem. We had to get a room for the night however, we did not have the number to get permission to have the alternator repaired. After getting it repaired we called to find out the alternator is in fact covered however, because we had not called to get permission our claim was denied. My policy is totally paid in full but, to date not one claim has been accepted by Auto Service Agency. In fact the staff is rather rude and curt as they state over and over that it is my fault and, they do not make exceptions. I am out $2,500 and they find it very easy to say no.

Satisfied customer It has been about a half of a year now that I have been with Auto Agency and I am pleased. Recently bought my vehicle in for service at a local dealership and they handle it with ease. I highly recommend this extended warranty coverage to anyone who's in need.

Highly Recommend Very good company. Excellent people to talk to and work with. They follow through and take care of you. I was hesitant before doing business with them. Now I have no hesitation or reservation in recommending them.