Amazing customer service and very easy… Amazing customer service and very easy to submit claims. I purchased this insurance like many only hoping to use it in the near future for urgent health care for my newly adopted pet. But that quickly changed when she began to vomit blood. Took her to the vet and submitted a claim. Within 3 days my claim was approval and they covered 80% of the vet cost with the annual deductable savings me and my partner from a hefty bill and being able to keep our new kitty healthy. Extremely grateful for Rainwalk pet insurance

BIG RED FLAGS! I signed up for a plan for a new puppy and experienced no issues. Upon also adopting another puppy from the same litter, I wanted to add that pup to the policy as well. While attempting to add the 2nd pup to the policy, the site told me that Rainwalk currently did NOT provide service in my area! Of course I immediately called to verify that I indeed had a valid policy for pup #1 that I had paid for (made an annual payment vs monthly.) The representative was unable to verify if my policy was valid or if there was a problem with the website and stated someone would call me within 24 hours with help. Nobody called. Instead I received an email that the company would notify me when services were available in my area. WHAT ABOUT THE POLICY I ALREADY PURCHASED?! No answers. I have called repeatedly for days and each time told that someone would call me back for follow-up. Still nothing. With such poor customer service (as well as not knowing if I paid hundreds of dollars for an invalid policy) I decided to cancel with this company and take my business elsewhere where customer service is actual customer service. With this much trouble trying to obtain a policy how much trouble/headache would there be when attempting to file an actual claim? When I called to cancel, yet again I was told they would forward my request to the cancellation department and someone would call me. They REFUSED to send me an email confirmation of policy cancellation. BIG RED FLAGS!!!

We love rainwalk We love rainwalk! As a first pet owner, they make me feel sense of security.

Fastest reimbursement I ever received Fastest reimbursement I ever received. So cheap for the services you get. Communication is always on point. I tried so many different pet insurance is like pets best, MetLife, the is the best one.

Grateful, Impressed and Pleased Grateful for Rainwalk and the people involved who were very supportive and helped facilitate my claims and reimbursements quick and easy.I am very impressed and pleased with the outcome. Thanks to Emily,Erin and Gianna for all your help! I will definitely refer Rainwalk to all my friends!