BIG RED FLAGS! I signed up for a plan for a new puppy and experienced no issues. Upon also adopting another puppy from the same litter, I wanted to add that pup to the policy as well. While attempting to add the 2nd pup to the policy, the site told me that Rainwalk currently did NOT provide service in my area! Of course I immediately called to verify that I indeed had a valid policy for pup #1 that I had paid for (made an annual payment vs monthly.) The representative was unable to verify if my policy was valid or if there was a problem with the website and stated someone would call me within 24 hours with help. Nobody called. Instead I received an email that the company would notify me when services were available in my area. WHAT ABOUT THE POLICY I ALREADY PURCHASED?! No answers. I have called repeatedly for days and each time told that someone would call me back for follow-up. Still nothing. With such poor customer service (as well as not knowing if I paid hundreds of dollars for an invalid policy) I decided to cancel with this company and take my business elsewhere where customer service is actual customer service. With this much trouble trying to obtain a policy how much trouble/headache would there be when attempting to file an actual claim? When I called to cancel, yet again I was told they would forward my request to the cancellation department and someone would call me. They REFUSED to send me an email confirmation of policy cancellation. BIG RED FLAGS!!!

Great service and awesome benefits! Great service! Better than human policies and pays very fast. No problems getting the claims process and they were processed the same day. Personalized one on one service with a real person. Wish my health insurance worked as good as my puppies'.

We love rainwalk We love rainwalk! As a first pet owner, they make me feel sense of security.

A great experience I cannot say enough good things about this insurance company. When I took the policy out I assumed I probably wouldn't use it in the near future because we adopted a healthy young pup but I was wrong. Our pup got hold of some medicine that required emergency medical attention including an overnight at the vet. Our claim was processed immediately and the money was in our account in less than 5 days. No problems whatsoever. Very pleased - and happy to report our pup is healthy and happy again- thank goodness!

So very pleased with Rainwalk So very pleased with Rainwalk. I just submitted my first claim for an emergency vet visit for my 10 mo old pup and they were very fast with reimbursement and an explanation of my benefits. I adopted this puppy from our local humane society and they offered Rainwalk there on her adoption. I’m so glad I took advantage of it as I had another pet ins previously on another dog I owned and was so very unhappy with them.