many things have made my experience great! Many things have made my experience great with AKC pet insurance: we got a corgi puppy in November 2023, my first experience with a puppy. I have had other pet insurance coverage, nothing like AKC: AKC covered a claim for when Mochi ate too many indigestibles and had to have a procedure for flushing out his intestines in January, and AGAIN on April 2024...I recently spoke with Matthew, who has a great presence on the phone and is personable, empathetic, and patient with explaining benefits and procedures to me. I am very pleased with the quick responses to claims and the ease for which to add a claim.

Above and beyond services After having to use my high interest credit cards to pay a $4,500.00 deposit to have orthopedic surgery performed at UF on my six month old pug and an additional $2,200.00 balance, in order have her released I decided to call AKC insurance to ask if my claim could be expedited. I was hoping to avoid paying the 30% interest charge fees by paying off my cards before they came due. Ashley W. assisted me and she was calm, friendly and knowledgeable. She offered to contact the claims department and request my claim be expedited. The claims department contacted me the following day explaining exactly what records they needed from UF to move along with my claim. The claim was completed in a couple days and I received my reimbursement that same week! Thanks to all involved! I was able to pay off my credit cards before they could charge me any interest! I received service above and beyond my expectations!

AKC Pet Insurance covered over $40,000… AKC Pet Insurance covered over $40,000 in expenses for my Labrador Ben who had bilateral TPLOs (6 months apart) and had physical therapy for 2 years. They covered all of his treatments and therapies without question. I expected his premiums to increase dramatically but over the 6 years the premium went from $85 per month to just $103. Given how much they reimbursed that was so much less than I expected.

Professional, courteous, results oriented customer service I had some complicated issues I created in my policy and claims. My phone call was answered by a routing choice which was easy and then routed in a timely manner to a person. They immediately understood my issues and resolved them for me. It has been a long, long time since I had such a professional, courteous, results experience.

Ashley D was amazing Ashley D was amazing. I called because I had heard that there were a lot of changes happening with the pet insurance mostly that policies couldn't be changed as easily as before. Ashley went through everything with me one by one making sure I understood the ins and outs of my policy and made sure I was happy with the coverages I had. She didn't rush me and helped me make informed decisions. Love AKC pet insurance and their caring staff.