Failure to take action. I’ve sent emails and talked to an actual representative. I explained my problem and they told me they would resolve the problem. They don’t resolve the problem and try to get me to pay for 2 vehicles I canceled months ago.

Customer support person Denise was very hopefully person

Everything was great Everything was great! Even referred friends and family. Psyment came out of my checking account twice. Emailed agent I worked with regarding this. Never received a response. Five stars would have been given, but if I communicate with you, reply back.

I am impressed! I am impressed for a new Insurance agency to be this available. I’ve been helped with any questions and an alternative rate with better coverage immediately. Rates are very competitive versus the giant insurers in the US and saves me quiet a bit vs my previous insurer. Coming from Spain where they have a positive reputation I am looking forward to be a long term customer. And hopefully never needing to place a claim. I’m thankful they offer free accident forgiveness. Others charge the golden dime out of you for that option.

The roadside assistance program that… The roadside assistance program that Verti use has the worst customer skills I've ever experienced. A Verti roadside assistant customer service agent called a third party tow truck provider that has one driver. My wait time went from a 1 hr wait that was confirmed by a member of the roadside assistant agent to not knowing what time or when another driver would be dispatched. I was placed on hold for 1 additional for a Verti roadside agent to come back on the line to assist me. I will not be patronizing Verti Insurance anymore.