Derwin worked excellently with us to… Derwin worked excellently with us to put the right policy at the best price in place for our Tampa condo. appreciate his thoroughness!

The price was a little more than other… The price was a little more than other companies. But my experience with customer service rep, Jasmyn Williams was awesome! she was so helpful and kind.

My calls and emails were answered… My calls and emails were answered promptly by Matthew Benefield. The rate quoted was very competitive, and I feel comfortable with the coverage.

Easy to use online quote. -

I have never dealt with a company that… I have never dealt with a company that has a mission statement about customer service but goes out of their way to have the worst customer service ever. They always say they're going to call the very next morning but they never do, if you send an email thru their website they say they'll contact you in 3-5 business days but they never do. I've never gotten credit for my alarm system so they said send in the certificate and I did, still nothing, then I received a renewal from them so I asked about the credit for my alarm system and still nothing. The response from universal Direct is a lie, I submitted the correct document.