I called this company to get a price on… I called this company to get a price on an extended warranty. The sales group was high pressure to close me at that time. After this I received phone calls every hour from different phone numbers pressuring me to get a warranty. I will never use this company as the sales tactics are horrible. If they are this high pressure I cannot imagine how hard it would to have repair covered. The sales team is horrible.

I called just to get some very basic… I called just to get some very basic information. The person I spoke with was very aggressive to sell me, and I kept trying to explain that I was only after information, that I was not going to sign up immediately. I wanted information to consider and think about. Eventually he was so rude that I hung up on him. I will never give business to a company that browbeats me into agreeing to something I've explained I'm not ready to do.

STAY AWAY FROM CARCHEX STAY AWAY FROM CARCHEX! I'd give them a ZERO if possible. For starters, the sales rep and their written policy states that you can go to the dealer. However according to CARCHEX customer service, the policy does not cover OEM parts, just aftermarket. News flash, the dealer doesn't use aftermarket. I had a claim three months after the policy started and they denied the claim because my mechanic didn't have my correct mileage documentation. Obviously whoever worked on my car, had someone's information on the screen, typed over with my info but forgot to change the mileage. When the inspector arrived all he did was complain that i filed a claim. Then CARCHEX said my mechanic REFUSED to nearly dismantle my entire engine, do a leakdown test, oil consumption test etc. Who was going to pay for all that labor if the claim was denied!? These people are ridiculous. My mechanic had the turbo ready to show the inspector where it had an internal seal leaking. This third party adjustor asked who authorized that work? I said how else are you going to know what the problem is unless you diagnose the problem in order to file a claim? These people kept giving us different answers.

Extended Warranties are a Rip off. I learned from experience what financial advisors Dave Ramsey and Suze Orman said, "Extended warranties are a rip off." I would have done better by putting the $3,000.00 I paid CarChex into a savings account and I would have earned interest. I also would have the money to pay cash for my car's repair. I had problems with my 2019 Cadillac XTS. The total cost for the repair was $3,332.74. CarChex/American Auto Shield paid only $946.45. I had to pay the balance of $2,385.74 I paid CarChex $3,000.00 upfront several years ago, and this is the first time I have filed a claim.

Stay away from this company Stay away from this company! They continue charging monthly fees for the car that you sold and refuse to give a refund! Very rude customer service! Thankfully nothing happened to the car before we sold it because I guarantee they would find anything to get out of paying the claim! Horrible company!