For claim regarding a theft of a mobile… DO NOT USE TAURUS INSURANCE. IT IS NOW MORE THAN 4 WORKING DAYS SINCE MY CLAIM WAS APPROVED AND THERE IS STILL NO NOTIFICATION OF REPLACEMENT DEVICE BEING DISPATCHED. I HAVE TO CALL THEM EVERY DAY TO GET UPDATES, AND EVERY DAY THEY MAKE EMPTY USELESS PROMISES THAT 'SOMEONE WILL BE IN TOUCH TOMORROW'. Edit 18th April: 8 working days since submitting claim. Have called Taurus yet again to be told that replacement device has not yet been dispatched from their 'repair partners'. For claim regarding a theft of a mobile phone: - Taurus took more than 3 days to approve (despite extensive evidence). Advertised response of 1-2 days not met. - Only offered a replacement phone and no cash payout. This was approved on day 4, but they failed to order the replacement until the 5th day. Told delivery of replacement would be 2-4 working days. - Its now 5 working days since original claim submitted, after further chasing them, I am told that the replacement device is sent to them, before being sent to me (???) and it is unlikely to be delivered until 11 days after original claim. - This is far beyond the response times advertised when taking out the policy - Taurus staff seem very confused as to why replacement devices may be needed with short turnaround time - I would have been more than happy with compensation, and procuring a replacement device myself, and this would have been far quicker

Cooperation is key Cooperation, honesty, and providing all the necessary details are essential for the approval of any insurance claims. Although additional information may be required, ensuring that you provide it will increase your chances of approval. If you're purchasing an item off eBay, always request the seller to provide proof of purchase and write a small document to transfer ownership to you. This will be required for any third-party buying. I was able to get my claim approved after providing all the necessary information. People who say these are scam company take a look in the mirror it's you are not being honest with the insurance company they never ignore emails or phone calls they answer honestly. I would recommend this company.

NCL/TS/00083999/KAS-2 NCL/TS/00083999/KAS-2 I submitted a claim for my lost laptop to Taurus three weeks ago, during my travel abroad. The process required an extensive array of documentation—including passport details, a utility bill, the device's invoice, a police report, the device's IMEI number, iCloud information, and more. Despite my compliance in furnishing all requested details, the resolution of my claim continues to stall. A senior case handler has further complicated matters by demanding additional evidence. Even after I provided comprehensive proof such as my airline tickets, hotel accommodations, device invoice, and utility bill for address verification, the requests for more information persist. It appears to me that there is an underlying reluctance to settle the claim, possibly a tactic to merely prolong the process. I am left with a strong impression of a lack of empathy and a disregard for customer trust. Based on my disappointing experience, I strongly advise against opting for Postoffice Gadget Insurance, as it seems they fail to provide the support needed in the event of loss while traveling. I recommend steering clear of this company and reconsidering any plans to secure gadget insurance through them.

Absolutely seamless! I honestly don’t know what all these bad reviews are about, clearly people don’t qualify or don’t read the T&C’s. I made a claim for a smashed screen on a 2 year old iPad on 10th March. By the 12th I’d got a brand new iPad from the Apple Store in Solihull, which I initially had to pay for once the claim was approved. By 18th March I have received all my money back direct to my bank less the £50 excess. Can’t recommend Taurus enough! Absolutely brilliant service. Easy to upload documentation and prove ownership using the online service. Had no requests for any more documents from Taurus, everything was accepted first time. Thanks you!

Utterly useless travel insurance Bought the highest level of cover Platinum - it said it covered travel delay - 50 quid per 12 hours Turns out they rely on some small print that says travel delay only applies to the 1st leg of any journey! This is worldwide insurance - yet in my case it only covers 1st leg from edinburgh to paris All complaints have been taken to the time limit of 28 days, with a further 28 days extension - have now had referral to the Ombudsman - their guidance states that if you have that restriction on the definition of travel delay then it should be highlighted at time of sale. I'm fairly optimistic I can get it back in due course, but what a huge waste of time Viva/Taurus travel insurance have been.