Terrible run away Terrible. It's been over a month now and I'm still waiting for my lost camera to be reimbursed. Nothing happens unless you call you them and then whoever answers will just tell you to wait 2-3 working days and then when you call again someone else will say the same. Can't believe how this is I've got a camera business to run. My claim was even accepted last week and I still no acknowledgement or indication that I'll receive my settlement anytime soon.

Wish I could give this scam insurance company a -5 star review Wish I could give a -5 star review! I wait weeks for a reply about my claim and now 2 months later I am (eligible for a claim!) I only had an iPhone 12 and they wanted a £165 excess! Absolute rip off! I am going through a refund process with my bank to get the fraudulent money they have taken from me each month! AVOID!!!

Do Not Touch This Company, replacement phones are not genuine. Do not touch this company. Two reasons, they will try every thing they can to not provide you with a replacement phone if your phone gets stolen. Most importantly, when you eventually get a replacement phone which will take minimum 3 months, this phone will not be genuine. The company provided me with an iphone with a non genuine phone camera. This has been checked by three companies and I have lost out on £300 for this. They informed me that the time it took for me to find out it was not genuine was too long so they can't do anything about it. I am currently pursuing this via the financial ombudsman. Anyone who works for this company should be ashamed of themselves. If anyone else has had this issue please comment as I am trying to get as many customers together as I can to build a case against Taurus and Switched On Insurance. Ignore their reply to my review, they are doing it to save face but they are lying. There is no way they are using genuine Apple components in the replacement phones, they are severely cutting down costs for profit at the expense of customers.

Small print peril You better read carefully the small print in the policy of this company. I claimed for a stolen phone and duly ticked the box for "refurbished" in the form. It took me ages to gather all the information about the incident and upload many supporting documents. However, my claim was declined because I did not buy the phone from Samsung but from a reputable third-party seller. This was the reason why Taurus rejected my claim. I don't understand why the company did not "red flag" this stipulation when I ticked the relevant box in the claim form and went through the tedious process without any avail. Taurus's policy flies in the face of environmental responsibility because it excludes recycled gadgets. All in all, the experience with this insurance company was more frustrating than the phone theft.

Utterly useless travel insurance Bought the highest level of cover Platinum - it said it covered travel delay - 50 quid per 12 hours Turns out they rely on some small print that says travel delay only applies to the 1st leg of any journey! This is worldwide insurance - yet in my case it only covers 1st leg from edinburgh to paris All complaints have been taken to the time limit of 28 days, with a further 28 days extension - have now had referral to the Ombudsman - their guidance states that if you have that restriction on the definition of travel delay then it should be highlighted at time of sale. I'm fairly optimistic I can get it back in due course, but what a huge waste of time Viva/Taurus travel insurance have been.