Roy and Jean
GBGreat until you have a claim My 6th and last policy with TinLeg. Great until you have a claim. Sent in all paperwork requested. 20 minute phone interview. More paperwork requested and sent in. Still not good enough. Have spent so much time searching and providing evidence for a small medical claim on a cruise. Still they need more, how do I prove I was on cruise and on the flight home. Finally gave up. Not worth the time and effort.
thomas calvert
GBWaste of money and time! Waste of money and time! After having to cut short trip to middle east due to Hamas invasion on Israel, I had to alter travel plans that were "supposed" to be covered by my expensive Tinleg travel insurance. It is now 5 months since I have submitted my claim, 5 (five!) different interchanges with their claims department wanting more and more information. The latest request was to see a copy of our boarding pass from our shortened trip!!! Shameful!
Cave Man
GBWow, Really Tin Leg I bought travel insurance with Trip Cancellation and Trip Interruption. On my Vacation I had a Nile River Cruise booked and "Viator/Trip Advisor" canceled my cruise without explanation. Tin Leg is denying my claim because they don't have a reason why it was canceled. I would think the emails stating the canceled cruise would explain it all. I'll be back to update this review if anything changes. As of 7-3-2022 Tin leg is not communicating at all to resolve what I bought this insurance for. I'll be back to update any Positive or Negative results.
Kay Brief
GBTotal failure … We had to cancel a cruise at the last minute due to a sudden illness. Filed claimed in mid September 2023. It's now February 2024. Still be asked for info that I either sent previously or could have been notified was missing in September. I have asked multiple times to speak with someone, just get emails asking for same information without explanation. Do NOT use.
Terri Gliatti
GBTin Leg Travel NONInsurance I have bought 5 Tin Leg travel insurance policies and only made a claim on my last trip. Traveling to Houston I became very ill and spent 6 days in the hospital. For the past 6 months they have asked for alot of the same information over and over and there is no way to simply call and talk with your insurance person. So you email and email giving them all the info they want. Finally they told me to show them what I've paid and they will let me know what they will cover. I have an over $50k bill from the hospital - I was very ill... I'm also not in a position to pay $50k. They are saying the policy states they only reimburse. So after 6 months of communication I have paid for nonexistent travel insurance. The policy stated it covered up to$250k in medical expenses, but never that you paid it first. I've started a claim with Better Business Bureau and next I'm going to look into a class action suit. I'll bet others will join in. I travel several times a year, next time I'll use Allianz.