SCAM COMPANY Refusing to pay out on a legitimate claim, after taking 4 months and asking me repeatedly to send the same information over and over. They required me to send my bank statements, which I'm wondering is that even legal? I've filed a complaint with the NAIC and the state of Florida. I'm looking into finding a local consumer investigator to take a look and report on them since so many people have been scammed.

Repetitively asking for same… Repetitively asking for same information, claims filed last year and still asking for same. If at all possible for no star, or broken star, would award same. Perhaps they have all the time to waste asking for same information, but I QUIT!!!

Total failure … We had to cancel a cruise at the last minute due to a sudden illness. Filed claimed in mid September 2023. It's now February 2024. Still be asked for info that I either sent previously or could have been notified was missing in September. I have asked multiple times to speak with someone, just get emails asking for same information without explanation. Do NOT use.

It has now been almost 3 months and I… It has now been almost 3 months and I don't have my claim money. There is no way to talk to your claim representative and they dont respond to email or phone calls and even support tickets marked urgent sent to managers etc. "you will get your claim money within 15 days of us receiving your information" yeah i guess that could be true except when they come back week after week and ask for the same crap over and over again this process drags itself out. Absolutely shameful what they expect customers to put up with and have zero accountability or care for you. Avoid at all costs!

Squaremouth IS Tinleg and crooks Squaremouth IS Tinleg. be aware that the two companies are owned by the same people, so when "shopping" for travel insurance on Squaremouth, you are actually on Tin Leg's site. it's a scam, pure and simple. After denying my claim for trip cancelation i have submitted an "appeal" which they have been sitting on for weeks. even though i have a written document which clearly states the tour has been CANCELED, they continue to insist that the trip was interupted, and that is thier defense. any excuse to not pay. I will update this when they finally respond.