Amtrust is disgustingly greedy and… Amtrust is disgustingly greedy and operates their business in a repulsive manner. I obtained a business insurance policy from them in 2022, only to be hit with an audit demanding $51,000 in premiums. Despite faithfully paying $500 per month, they insisted I also insure my contractors, even though they are contractors for a reason. My business had no issues, no disputes, and no one filing claims against me. The agency I worked with, Newfront, is equally terrible and conveniently failed to mention the premium audits before I signed the contract. I have disputed the audit, but they refuse to provide a clear explanation for this exorbitant premium. I have involved a lawyer in this matter. This company is utterly atrocious, incapable of effective communication when they demand over $50,000 from me. I will never use them again. Stay as far away as humanly possible.

They have a minimum $$ yearly premium ... they will charge you the difference if its below the min Had a policy for a year for a VERY small business. I was quoted around $50 a month, with an audit at the end. The $50, varied by actual payroll. I ended up paying around $15 a month - which was great. We went out of business and I cancelled the policy. The FINAL AUDIT came through, saying that there were minimum $$ requirements. The min per year was $488 (something like that) and I owed the difference. Not a lot of money but still, no one ever mentioned there was a minimum. I had to have a rep on the line to pay the balance due as I couldn't pay it online, nor through their automated system since the policy was cancelled already.

Not even worth a star ! Not even worth a star !! I purchased Unoccupied Insurance with this company via a broker . They would only agree to a minimum 6 month policy and lump sum payment only. Policy was in force just 31 days and the residual refund from a £225 premium was just £151.23. Absolutely scandalous. To add insult to injury I was told by my broker that the refund can take up to 31 days ro reach my credit card . When I clicked on the "Customer Service" link on my policy document I managed to latch on to a "jobs worth" adviser, the amazing Rory who said he couldn't help me as he only dealt with claims and refused to pursue my request to another arm of his company who may have been able to help, but was happy to bat me back to the broker (Onebroker.co.uk) who in turn blamed the insurance company for their administrative policies. I eventually got a the refund via their broker 17 days after my final email and 23 days after I cancelled the policy. Not even a covering letter, apology . My advice, read these reviews, avoid this company. even if their premium is competitive, the mark of the company is their customer service and in this company its not existent.

Absolute disgrace of a company!!! This company have left me for over 14 weeks without any contact. I have small children and no washing facilities for them. Would never recommend to anyone, worst service I have ever had to deal with.

Completely worthless insurance Appalling service. When I desperately needed to make a landlord claim after years of faithful customer loyalty, they kept coming up with any and all excuses and policy exclusions clearly aimed at finding ways to deny my claim. Turns out their insurance is completely worthless as it's literally impossible for any landlord to adhere to the fine print. Never again! Avoid like the plague!