AmTrust Europe have taken over £266… Update: 19th Feb - Still awaiting a response. AmTrust Europe have taken over £266 from my bank over the past 12 months for an insurance policy I no longer require. I have attempted to reach out to them via the Contact Us form on their website (with the type selected as Complaint) but received no reply. I have called their office number and was told to email AmTrust Accounts, I received an auto response stating they'd be in touch in 2 working days but they haven't. Really poor customer service, I highly recommend you stay away.

Amtrust is disgustingly greedy and… Amtrust is disgustingly greedy and operates their business in a repulsive manner. I obtained a business insurance policy from them in 2022, only to be hit with an audit demanding $51,000 in premiums. Despite faithfully paying $500 per month, they insisted I also insure my contractors, even though they are contractors for a reason. My business had no issues, no disputes, and no one filing claims against me. The agency I worked with, Newfront, is equally terrible and conveniently failed to mention the premium audits before I signed the contract. I have disputed the audit, but they refuse to provide a clear explanation for this exorbitant premium. I have involved a lawyer in this matter. This company is utterly atrocious, incapable of effective communication when they demand over $50,000 from me. I will never use them again. Stay as far away as humanly possible.

Greedy and useless. Good luck getting ahold of them Been trying to get ahold of them for months to cash a claim over a failed property construction. Literally, they just ignore you. No answer at all despite of several emails and phone calls. They are not helpful at all. When asked questions about the documents, they just answer like robots. They are making it very difficult to claim our money. They will Try to make you exhausted of their procedures and requests and give up...

I carried a workers comp policy with… I carried a workers comp policy with this company. After 3 years with them and never making any claims, Amtrust decided I owed them $14,000.00. Huge amount of money for my little business. Even after providing documentation and presenting our State's insurance laws they refused to back off and insisted I owed them this money. They threatened, harassed and bullied me. I finally had to get an attorney. After weeks of fighting with this unscrupulous company, their own attorneys realized they had no grounds for trying to coerce this money from me and it was eventually dropped. Though not until I had spent money on my own attorney and invested hours and hours of time. Run from this awful and deceitful company. If you do business with them, it will be a major regret!!! We are filing complaints with state insurance commissions....they need regulated.

Absolute disgrace of a company!!! This company have left me for over 14 weeks without any contact. I have small children and no washing facilities for them. Would never recommend to anyone, worst service I have ever had to deal with.